RETURNS & REFUNDS
If you're not satisfied with your order, please email us at firstname.lastname@example.org within 7 days of receiving your order to arrange a refund or an exchange. If you don't email us first we can't refund/exchange your item.
We must receive orders in the same condition as it was received by you. We can't make a refund for goods which have been stained or have been damaged by you after receipt.
Until the order reaches us again it is your responsibility. We recommend that you send the goods using an insured delivery service. Return shipping charges are non-refundable and are your full responsibility. Your refund will be credited in the same manner and to the same account used to make the original purchase.
To obtain a refund the goods must be in the same condition in which you received them and you must make the goods available to us for collection. The original packaging must be unopened and undamaged in a resalable condition. If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 30% of the price of the goods from your refund as we will not be able to sell those goods on at full price.
Delivery charges will be refunded in full unless we have delivered or attempted to deliver the goods before you cancel in which case they will not be refunded.
Your refund will be processed as soon as possible and in any event within no more than 30 days of the day you have given us notice of cancellation.
If you fail to send the goods back to us within 28 days of cancellation then you will be deemed to have re-ordered the goods at the price you originally paid for them.
Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
We will only make a refund using the same method of payment originally used by you to pay for your purchase.Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.All goods are subject to availability. If for any reason beyond our control we are unable to supply any goods then you will be offered a full refund or, if available and acceptable to you, substitute goods of equivalent quality and price.